Job Information :
The Role
We are hiring a bilingual Customer Service Specialist to support a leading online travel platform. This role suits individuals who are comfortable handling customer enquiries, resolving travel-related issues, and maintaining high service standards in a structured, fast-paced environment.
What You’ll Do
- Handle customer enquiries via phone, email, and live chat in a professional and timely manner
- Support booking and travel issues, including reservations, cancellations, amendments, and refunds
- Accurately document customer interactions and follow-up actions in internal systems
- Meet individual service quality and performance expectations in line with service standards
- Apply company policies and procedures consistently across all customer interactions
- Protect customer data and maintain strict confidentiality at all times
What You’ll Gain
- Competitive salary and benefits package with performance-based incentives
- Shift allowances based on work schedule
- Career advancement and skills training opportunities
- Collaborative and supportive team culture
- Convenient location: Office based at UOA Business Park with direct access to Subang Jaya LRT/KTM station
What We Expect from You
- Education: Minimum SPM qualification. Diploma or higher is an advantage.
- Language proficiency: Strong spoken and written Mandarin and English
- Technical capability: Basic computer literacy with accurate typing during live interactions
- Shift flexibility: Willingness to work rotational shifts, including night shifts and public holidays
- Professional mindset: Customer-focused, attentive listener, and able to remain calm under pressure
- Work ethic: Reliable team player with attention to detail and a strong sense of responsibility
How to Apply
If you meet the requirements and are ready to build your career in the travel-tech service industry, we invite you to apply today.
Please submit your latest resume to huishi@talentconsult.my
or contact us at 016-281 2284