Job Title

Cantonese Speaking  Customer Service

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Job Description

Position: Cantonese Speaking  Customer Service

Monthly Salary: RM 2,500

Allowances:

  • EPF & SOCSO
  • Medical
  • Night Shift Allowance (up to RM 300)
  • KPI Allowance (up to RM 400)
  • Extra Working Day Allowance (up to RM 300)
  • Cantonese Allowance (RM 500)

Working Day: 5 working days per week

Working Time: 9 hours per day (24 hrs working shift rotated)

Job Location: Iskandar Puteri, Johor

Type of Employment: Full Time

 

Other Benefits:

  1. Career advancement
  2. Multinational colleague (Korean, Japanese…)
  3. Clean and friendly working environment
  4. Provide working training

General Requirement:

  • Age: 18 – 34 岁
  • Gender: Male // Female
  • Language: Mandarin // English
  • Academic Background: Minimum SPM (can consider if fluent with communication skill)
  • Working Experience: any related working experience (Fresh graduated are willing to apply)
  • Applicant must be willing to work in Nusajaya Johor
  • Willing to work on weekends

 

Hard Skill / Qualifications:

  • Able to speak fluent in Cantonese, Mandarin and English
  • Proficient in MS Office and Outlook
  • Familiar with computer typing skill 

Soft Skill / Attitude:

  • Responsible, patience and good in teamwork spirit
  • Well in compression ability
  • Service-oriented, good telephone etiquette and customer service skills
  • Follow up skill and fast learning ability
  • Fast worker, able set priorities according to the various order processing deadlines during the day
  • Comfortable working in a high volume and fast paced environment
  • Meticulous, organized and able to multitask

 

工作职责Responsibility:

  1. Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company’s products.
  2. To exceed customers expectation in terms of customer service and accurate information.
  3. Work in a term to achieve the required KPI elements and SLA.
Tags: Cantonese, CS, Customer Service, JB, johor bahru, nusajaya

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