Job Information :
The Role:
This role is ideal for candidates who are passionate about delivering excellent customer service in the healthcare industry. You will assist members with enquiries related to health insurance plans, benefits, claims, and provider information while ensuring a professional and empathetic customer experience.
What You’ll Do
- Handle Customer Enquiries: Manage inbound customer interactions via phone, providing accurate and timely support on health insurance plans, benefits, coverage, and general enquiries.
- Customer Support & Issue Resolution: Assist members by addressing enquiries, resolving concerns, and providing appropriate solutions with professionalism and empathy.
- Technical & Account Assistance: Support customers with basic technical issues related to their accounts and help them navigate available services when needed.
- Case Documentation: Accurately document customer interactions, update case records, and retrieve relevant information using internal systems and databases.
- Service Quality & Compliance: Deliver a positive customer experience while adhering to company policies, quality standards, and data privacy requirements.
What You’ll Gain
- Competitive salary and benefits package with performance-based incentives.
- Comprehensive training and onboarding to help you succeed in the role.
- Career advancement and internal growth opportunities.
- Collaborative and supportive team environment.
- Convenient work location: KL Sentral, easily accessible via MRT, LRT, Monorail, and other public transportation
What We Expect from You
- Education: Minimum SPM qualification. Diploma or Degree holders are encouraged to apply.
- Customer service experience: Experience in customer service is preferred. Fresh graduates are encouraged to apply.
- Language proficiency: Good command of Cantonese, English, and Mandarin, with strong verbal and written communication skills.Â
- Shift flexibility: Comfortable working permanent night shifts.
- Technical skills: Basic computer literacy with the ability to navigate multiple systems and accurately document customer interactions.
- Problem-solving ability: Able to multitask in a fast-paced environment while demonstrating strong attention to detail and customer focus.
- Learning mindset: Eager to learn new systems, healthcare processes, and continuously develop professionally.
How to Apply
If you are interested in exploring this opportunity, please submit your updated resume to huishi@talentconsult.my or contact us at 016-281 2284.