Job Information :
The Role
We are hiring a bilingual Customer Service Representative to support a leading online travel platform. This role suits individuals who are comfortable handling customer enquiries, resolving travel-related issues, and maintaining high service standards in a structured, fast-paced environment.
What You’ll Do
- Handle guest enquiries via phone, email, and live chat in a professional and timely manner.
- Assist guests with reservations, bookings, general enquiries, and service requests
- Accurately document customer interactions and follow-up actions in internal systems
- Deliver excellent customer service while meeting established service quality standards
- Follow company policies, procedures, and service standards in all guest interactions
- Maintain guest confidentiality and handle personal information in accordance with data privacy requirements
What You’ll Gain
- Competitive salary and benefits package with performance-based incentives
- Career advancement and skills training opportunities
- Collaborative and supportive team culture
- Convenient location: Walking distance to Ampang Park LRT station
What We Expect from You
- Education: Minimum SPM qualification. Diploma or higher is an advantage.
- Experience: Minimum 1 year of customer service experience required. Experience in customer care, internet, or hospitality is an advantage.
- Language proficiency: Strong spoken and written Mandarin and English
- Technical capability: Basic computer literacy with accurate typing during live interactions
- Shift flexibility: Willingness to work rotational shifts, including night shifts and public holidays
- Professional qualities: Customer-focused with good listening skills, attention to detail, and the ability to remain calm under pressure
- Work ethic: Reliable team player with a strong sense of responsibility
How to Apply
If you are interested in exploring this opportunity, please submit your updated resume to huishi@talentconsult.my
or contact us at 016-281 2284.
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